Contact support
How to reach the Invoa team by email or the contact form, what to include so we can help fast, and when we reply.
Invoa is built and supported by Prigo X Technologies Sdn. Bhd. in Cyberjaya. You talk to the people who build the product.
Email or contact form
- Email: hello@invoa.io
- Contact form: invoa.io/contact
We aim to reply within one working day (Monday to Friday, except Malaysian public holidays).
Help us help you faster
Include:
- Your company name in Invoa (as shown in the company switcher at the top of the app).
- The document number if it is about a quotation, invoice or receipt — for example
INV-26-0042. - What you expected to happen and what happened instead. A screenshot helps.
- For e-invoice questions: the e-invoice status shown on the document and, if there is one, the error message from LHDN.
- For API questions: the
x-request-idheader from the response.
Important: Never send passwords, API keys or your MyInvois client secret by email. We never ask for them.
Before you write
Most questions are answered in these pages:
Accountants and partners
If you look after several companies as an accountant, company secretary or tax agent, see For accountants and the Partner Programme Guide.
Something unclear or out of date? Tell us at hello@invoa.io and we'll fix the page.