1. What this policy covers
This policy covers payments made to Prigo X Technologies Sdn. Bhd. for Invoa subscription plans and services. Payments you make to another business through an Invoa payment page are covered in section 6.
2. Free plan and trial
The Free plan and the 14-day Pro trial cost nothing and need no payment card, so nothing is charged and no refund arises.
3. Subscriptions
- Monthly plans: you can cancel at any time and keep access until the end of the month already paid for. We do not refund partial months.
- Annual plans: if you cancel within 14 days of your first annual payment we refund it in full. After 14 days, or on a renewal, the plan continues until the end of the paid year and is not refunded pro rata.
- Downgrades take effect at the next renewal. Upgrades take effect as soon as the new plan's invoice is paid and start a new billing period that day; the remaining days of the previous plan are not credited, so upgrade close to your renewal date if that matters to you.
- Duplicate payments and charges made in error are refunded in full.
4. Setup & e-Invoice onboarding
If you cancel before the onboarding kickoff session, we refund the fee in full. After kickoff, we refund the part of the service not yet delivered, pro rata to the agreed scope.
5. Service problems
If Invoa is unavailable for an extended period through our fault, or a paid feature does not work as described and we cannot fix it within a reasonable time, contact us and we will offer a service credit or a pro-rata refund for the affected period.
6. Payments to businesses using Invoa
If you paid an invoice issued by a business that uses Invoa, that business is the seller and handles refunds and disputes. Please contact the business named on the invoice. Prigo X cannot refund payments made to other businesses.
7. How to request a refund
- Email hello@invoa.io with your company name, the invoice or receipt number and the reason.
- We reply within 3 working days.
- Approved refunds go back to the original payment method: FPX, card and DuitNow payments through CHIP, and bank transfers to the account you nominate. We issue the refund within 14 working days; your bank or card issuer may take longer to show it.
- Where an e-invoice was issued for the original payment, we issue the matching credit or refund note as LHDN requires.
Please contact us before raising a chargeback with your bank so we can resolve it quickly.
8. Contact
Prigo X Technologies Sdn. Bhd. (202601013522), D1-01-07 Atelier Centre, Jalan Atelier 1, Edusphere, 63000 Cyberjaya, Selangor, Malaysia. Email hello@invoa.io.